CUSTOMER SERVICE ADVISORY - Coronavirus (COVID-19)

Due to regional impact regarding COVID-19, we have limited agents available to respond to inquiries via 1-216-881-6970. When possible, please use recordscentral.com and RCI Client Care Service to reach us.

We’re closely monitoring the evolving situation surrounding Coronavirus (COVID-19) and have activated our pandemic plan. The health and safety of our employees and customers is our top priority and we continue to take appropriate steps consistent with our preparedness plan and the Centers for Disease Control (CEC) guidelines so our people, customers, and communities can remain healthy.

Actions we’re taking:
  • We continue to advise all employees to follow travel advisories and guidance provided by local governments.
  • We’re also taking additional steps including asking employees to delay all non-essential travel and use digital and virtual collaboration tools in lieu of large face-to-face meetings.
  • We’re also restricting visitor access to our facility, implementing strict hygiene precautions in all areas of our facilities, and providing transparent and continuous updates to employees and customers.