FAQs about electronic invoicing and our billing changes

  1. What can I expect as a result of this change?
    1. We will no longer send paper invoices and statements via us mail. They will be sent electronically via email and you will be able to see your account history at a glance via our new account center.
  2. Can I still pay with a paper check?
    1. Absolutely! This change will not affect your ability to send payments via mail or other logistics carrier. You may still pay your invoices with a traditional paper check if you wish. Please mail your checks to:
      4700 Lakeside Avenue
      Cleveland, Ohio 44114
  3. What other forms of payment will you accept?
    1. We currently accept VISA, Master Card, American Express, Discover as well as ACH Debits from a checking or savings account.
  4. Is Bill & Pay Secure? What about my Data?
    1. As you would come to expect from Records Central, any business that we partner with must meet our high standards of quality and security. Bill & Pay takes all necessary measures to make sure information is as secure as possible by maintaining physical, electronic and procedural safeguards designed to prevent unauthorized access to confidential information. This includes Managed Hosting, Firewall Security, SSL Encrypted Communication, Phishing Prevention, Off-site Back-up and more.
  5. What happens if I want/need a paper statement/invoice?
    1. No problem. We will be happy to provide you with a paper statement/invoice for a small fee of $3.00 per month. The fee will go into effect on January 1st, 2016 and will be charged automatically to your account. If you switch to electronic billing, the fee will not be charged.
  6. I like to call in my payment. Can I still do that?
    1. While you will still be able to call your payment in, the safest, fastest and most secure way to make a payment is via our secure website. After December 31st, 2015, a $7.00 convenience fee will be charged to have a live person process your payment.
  7. Can I still leave my authorization to have someone run a payment on voice mail?
    1. No. Due to new banking rules, we are required to be physically on the phone with you if you are calling in a payment for security purposes. Payment authorizations left on voice mail will not be processed and are no longer binding. We encourage you to use the new online system to make your payment. It is safer, faster, and more secure.
  8. When is my payment due?
    1. Payments are typically due on the 10th of each month. Records Central gives a courtesy grace period of 15 days from the due date. Payments not made by the due date are subject to a late fee. If your account carries a balance past the 30th of each month, you will be charged a finance charge on the balance due.
  9. I received a late charge. Will you refund it?
    1. Records Central will provide a one-time courtesy refund of a late fee. After that, you must pay the late fee unless there are extenuating circumstances. All requests for the refund of a late fee must be submitted in writing. You must state the reason that you are requesting the refund. Your request will be reviewed by Records Central and a determination will be made. You will be notified by email of our decision. Finance charges are not refundable. To avoid being assessed a late fee, make sure that your payment is in our office prior to the 25th of the month. Better yet, set your account up for auto payment and never worry about it again!
  10. I received a very large invoice that I canít pay all at once. Do you offer payment plans?
    1. Yes we do. We offer 60, 90, 120 day plans. If that does not fit your budget, we can make other special arrangements. Just send an email to accounting@recordscentral.com to request one. Please be sure to include the invoice number and amount. You will receive a payment plan for via email to approve. Payment plans require automatic payment from either a checking, savings or credit card account. Interest charges will apply. Note you must be on an approved plan to carry a balance and not receive late fees.